How to Download 3CX: A Complete Guide
If you are looking for a powerful and easy-to-use business phone system that can handle all your communication needs, you might want to consider 3CX. 3CX is a software-based IP PBX that offers voice, video, chat, web conferencing and more. It works with any SIP trunk or IP phone, and it can be deployed on Windows, Linux or cloud platforms. In this article, we will show you how to download 3CX, how to install it on your preferred platform, how to use it for various communication scenarios, and how to integrate it with other tools and platforms.
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What is 3CX and Why You Need It
3CX is an open standards communications system that can help you improve your customer service, reduce your costs, increase your productivity and enhance your collaboration. Here are some of the features and benefits of using 3CX:
3CX Features and Benefits
App-free video conferencing. You can host or join web meetings without downloading any software or plugins. You can also share your screen, documents, chat and polls with unlimited participants.
PBX for remote workforce. You can make and receive calls from anywhere using your office extension on your mobile or web app. You can also access your voicemail, contacts, call history and settings from any device.
Live chat and call with website visitors. You can convert your website visitors into leads and customers by offering them live chat and call options. You can also elevate chats to voice or video calls if needed.
Advanced call center features. You can manage your inbound calls efficiently with features like call queues, ring groups, IVR, call recording, reporting and analytics.
Omnichannel communication. You can connect with your customers on multiple channels like WhatsApp, Facebook Messenger, SMS and email.
Easy management on-premise or hosted. You can install 3CX on your own server or use a cloud provider of your choice. You can also manage your system easily from a web-based console.
Save up to 80% on your phone bills. You can reduce your telephony costs by using SIP trunks instead of traditional phone lines. You can also enjoy free internal calls and low international rates.
3CX Pricing and Plans
One of the best things about 3CX is that it offers a free plan for up to 10 users forever. No credit card required. The free plan includes all the features mentioned above except for omnichannel communication and CRM integration. If you need more users or features, you can upgrade to one of the paid plans:
PlanPrice per user per monthFeatures
Standard$0 (up to 10 users) $0.54 (11-25 users) $0.43 (26-50 users) $0.32 (51-100 users) $0.27 (101-250 users) $0.22 (251-500 users) $0.16 (501-1000 users)Unlimited extensions, web conferencing, live chat and call, call center features, on-premise or cloud deployment
Pro$1.08 (up to 25 users) $0.86 (26-50 users) $0.65 (51-100 users) $0.54 (101-250 users) $0.43 (251-500 users) $0.32 (501-1000 users)All Standard features plus omnichannel communication, CRM integration, advanced call reporting, call recording storage
Enterprise$1.62 (up to 25 users) $1.30 (26-50 users) $0.97 (51-100 users) $0.81 (101-250 users) $0.65 (251-500 users) $0.48 (501-1000 users)All Pro features plus dedicated account manager, premium support, failover license
You can also get a free trial of any plan for 30 days.
How to Install 3CX on Windows, Linux or Cloud
Once you have chosen your plan, you can download 3CX from the official website: . You will need to fill out a form with your name, email and phone number to get the download link and the license key.
After downloading the file, you can install 3CX on your preferred platform:
Windows Installation
To install 3CX on Windows, you will need a Windows Server 2012 R2 or higher with at least 4 GB of RAM and 30 GB of free disk space. You will also need a static IP address and a firewall that allows inbound and outbound traffic on ports 80, 443, 5060 and 9000-10999.
The installation process is simple and straightforward:
Run the setup file and follow the instructions on the screen.
Select the language and accept the terms and conditions.
Choose the installation folder and click Next.
Select the type of deployment: Standard or Express.
Enter your license key and click Next.
Configure your network settings and firewall rules.
Choose your SIP trunk provider or skip this step if you don't have one.
Create your admin account and password.
Click Finish to complete the installation.
You can now access your 3CX web management console from any browser by entering your server IP address or FQDN.
Linux Installation
To install 3CX on Linux, you will need a Debian 9 or higher with at least 4 GB of RAM and 30 GB of free disk space. You will also need a static IP address and a firewall that allows inbound and outbound traffic on ports 80, 443, 5060 and 9000-10999.
How to download 3CX V18 phone system for Windows or Linux
Download 3CX softphone for Windows and make calls from your PC
Download 3CX app for Windows and control your calls from your desktop
Download 3CX video conferencing app and start a web meeting
Download 3CX live chat plugin and connect with website visitors
Download 3CX iOS app and work remotely with your iPhone
Download 3CX Android app and work remotely with your smartphone
Download 3CX web client and access all features from your browser
Download 3CX CRM integration plugin and sync your contacts
Download 3CX Outlook integration plugin and manage your calls from Outlook
Download 3CX Click to Call extension and dial numbers from any website
Download 3CX Call Flow Designer and create custom call flows
Download 3CX SBC and connect remote IP phones to the PBX
Download 3CX FQDN service and get a free domain name for your PBX
Download 3CX backup and restore tool and protect your data
Download 3CX firewall checker and test your network configuration
Download 3CX tunnel and bypass NAT or firewall issues
Download 3CX voicemail manager and manage your voicemail messages
Download 3CX hotel module and integrate with hotel software
Download 3CX call center module and get advanced reporting features
Download 3CX license key generator and activate your PBX
Download 3CX trial version and test the system for free
Download 3CX user manual and learn how to use the system
Download 3CX admin manual and learn how to configure the system
Download 3CX brochure and learn more about the benefits of the system
Download 3CX case studies and see how other businesses use the system
Download 3CX white papers and get in-depth technical information
Download 3CX webinars and watch live or recorded sessions
Download 3CX training materials and get certified as a partner or user
Download 3CX logos and images and use them for marketing purposes
How to download 3CX V18 ISO image and install it on a server
How to download 3CX V18 Debian package and install it on a Linux machine
How to download 3CX V18 update pack and upgrade your system to the latest version
How to download 3CX V18 beta version and test the new features before release
How to download 3CX V18 language pack and change the system language
How to download 3CX V18 firmware for IP phones and provision them automatically
How to download 3CX V18 templates for IP phones and customize them as needed
How to download 3CX V18 music on hold files and change the default music on hold
How to download 3CX V18 sound prompts files and change the default voice prompts
How to download 3CX V18 ring tones files and change the default ring tones
How to download 3XC V18 license key file and upload it to the PBX
How to download 3XC V18 backup file and restore it to another PBX
How to download 3XC V18 configuration file and import it to another PBX
How to download 3XC V18 call recordings files and listen to them offline
How to download 3XC V18 call reports files and analyze them offline
The installation process is also simple and straightforward:
Download the installation script from .
Run the script as root user with the command: bash ./3cxpbx-install.sh
Select the language and accept the terms and conditions.
Select the type of deployment: Standard or Express.
Enter your license key and press Enter.
Configure your network settings and firewall rules.
Choose your SIP trunk provider or skip this step if you don't have one.
Create your admin account and password.
Press Enter to complete the installation.
You can now access your 3CX web management console from any browser by entering your server IP address or FQDN.
Cloud Installation
If you don't want to install 3CX on your own server, you can use a cloud provider of your choice such as Amazon AWS, Google Cloud, Microsoft Azure or DigitalOcean. You will need to create an account with your cloud provider and have access to their console.
The installation process is slightly different depending on your cloud provider, but the general steps are:
Go to the 3CX website and download the PBX Express tool: .
Run the tool and follow the instructions on the screen.
Select your cloud provider and log in to your account.
Select your region, server size and operating system.
Enter your license key and click Next.
Configure your network settings and firewall rules.
Choose your SIP trunk provider or skip this step if you don't have one.
Create your admin account and password.
Click Finish to complete the installation.
You can now access your 3CX web management console from any browser by entering your server IP address or FQDN.
How to Use 3CX for Business Communication
Now that you have installed 3CX on your preferred platform, you can start using it for various communication scenarios. Here are some of the most common ones:
How to Make and Receive Calls with 3CX
To make and receive calls with 3CX, you will need a SIP trunk or a VoIP provider that supports 3CX. You will also need an IP phone or a softphone app on your computer or mobile device. You can use the 3CX web app, the 3CX mobile app or any third-party SIP client that is compatible with 3CX.
To make a call, you can simply dial the number or extension of the person you want to call. You can also use the contacts directory, the call history or the speed dial feature. To receive a call, you just need to answer it when it rings on your device.
You can also use various call features such as transfer, hold, mute, conference, park, pickup, intercom and more. You can access these features from your device or from the 3CX web app.
How to Use Video Conferencing and Web Meetings with 3CX
To use video conferencing and web meetings with 3CX, you don't need any additional software or plugins. You can use the built-in web meeting feature that is based on WebRTC technology. You can host or join web meetings from any browser or device.
To host a web meeting, you can simply click on the "Schedule Conference" button on the 3CX web app. You can then enter the details of the meeting such as the name, date, time, duration and participants. You can also choose whether to enable video, audio, chat and screen sharing. You can then send the invitation link to the participants by email or SMS.
To join a web meeting, you just need to click on the invitation link that you received. You will then be taken to the web meeting room where you can see and hear the other participants. You can also share your screen, documents, chat and polls with them.
How to Chat with Customers and Colleagues with 3CX
To chat with customers and colleagues with 3CX, you can use the built-in live chat and call feature that is integrated with your website. You can also use the chat feature on the 3CX web app or mobile app.
To use live chat and call on your website, you will need to install a widget code on your website. You can get this code from the 3CX web management console under "Settings > Website Integration". You can then customize the appearance and behavior of the widget according to your preferences.
To chat with website visitors, you just need to log in to your 3CX web app or mobile app and go to the "Live Chat & Talk" section. You will see a list of visitors who are browsing your website. You can then initiate a chat session with them by clicking on their name. You can also elevate the chat session to a voice or video call if needed.
To chat with colleagues, you just need to go to the "Chat" section on your 3CX web app or mobile app. You will see a list of contacts who are online or offline. You can then start a chat session with them by clicking on their name. You can also send them files, images, emojis and more.
How to Integrate 3CX with Other Tools and Platforms
One of the advantages of using 3CX is that it can integrate with other tools and platforms that you use for your business. Here are some of the most popular ones:
How to Connect 3CX with CRM Systems
If you use a CRM system such as Salesforce, Zoho CRM, HubSpot or Microsoft Dynamics, you can connect it with 3CX to enhance your customer relationship management. You can do things like:
See customer details and history on your screen when you receive a call.
Click to call from your CRM contacts or leads.
Log calls and notes automatically in your CRM.
Create new contacts or leads from incoming calls.
Trigger workflows and actions based on call events.
To connect 3CX with your CRM system, you will need to install a plugin from the 3CX web management console under "Settings > CRM Integration". You will then need to configure the plugin settings according to your CRM system and preferences.
How to Integrate 3CX with Microsoft Teams
If you use Microsoft Teams for collaboration and communication, you can integrate it with 3CX to leverage the best of both worlds. You can do things like:
Make and receive calls from your Teams app using your 3CX extension.
See the presence and status of your 3CX contacts on your Teams app.
Use 3CX features such as transfer, hold, mute, conference and more on your Teams app.
Use Teams features such as chat, file sharing, screen sharing and more on your 3CX calls.
To integrate 3CX with Microsoft Teams, you will need to install a connector from the 3CX web management console under "Settings > Microsoft 365 Integration". You will then need to configure the connector settings according to your Teams account and preferences.
How to Use 3CX with WhatsApp and Facebook
If you want to communicate with your customers on social media platforms such as WhatsApp and Facebook, you can use 3CX to do so. You can do things like:
Send and receive messages from WhatsApp and Facebook on your 3CX web app or mobile app.
Elevate messages to voice or video calls if needed.
Manage multiple conversations from different channels on one interface.
Use chatbots and templates to automate responses and workflows.
To use 3CX with WhatsApp and Facebook, you will need to subscribe to the Pro or Enterprise plan of 3CX. You will also need to create accounts with WhatsApp Business API and Facebook Business Manager. You can then connect them with 3CX from the 3CX web management console under "Settings > Omnichannel Communications". You will then need to configure the settings according to your accounts and preferences.
Conclusion
In this article, we have shown you how to download 3CX, how to install it on your preferred platform, how to use it for various communication scenarios, and how to integrate it with other tools and platforms. We hope that this guide has helped you understand how 3CX can help you improve your business communication and collaboration. If you have any questions or feedback, please feel free to contact us or leave a comment below.
FAQs
What are the system requirements for 3CX?
The system requirements for 3CX depend on the number of users, concurrent calls and features that you use. You can find the recommended system requirements for different scenarios here: .
How secure is 3CX?
3CX is very secure as it uses encryption, authentication and firewall technologies to protect your data and communication. You can also control who can access your system and what they can do with it. You can find more information about 3CX security here: .
How scalable is 3CX?
3CX is very scalable as it can support up to 1000 users and unlimited extensions on a single server. You can also add more servers or cloud instances if you need more capacity or redundancy. You can find more information about 3CX scalability here: .
How reliable is 3CX?
3CX is very reliable as it has a high availability feature that allows you to have a backup server that takes over in case of a failure. You can also use cloud providers that offer high availability and redundancy options. You can find more information about 3CX reliability here: .
How can I get support for 3CX?
You can get support for 3CX from various sources such as:
The 3CX website, where you can find documentation, guides, videos, forums and blogs.
The 3CX support portal, where you can submit tickets, chat with agents, and access remote assistance.
The 3CX community, where you can interact with other users and experts, share tips and feedback, and join webinars and events.
The 3CX partners, where you can find local resellers, consultants and trainers who can help you with your 3CX needs.
You can find more information about 3CX support here: . 44f88ac181